Shipping policy

Last updated: December 12, 2025

This Shipping Policy applies to all purchases made on artenzo.shop and outlines our fulfillment and delivery practices.

1. Order Processing Time All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

  • Note: We securely package all picnic mats to ensure they arrive clean, dry, and ready for your outdoor adventures.

2. Shipping Time & Delivery Estimates We fulfill orders internationally from our facility in the United Kingdom directly to Singapore.

  • Shipping Origin: All orders are shipped from our warehouse located in Southsea, Hampshire, United Kingdom.
  • Estimated Shipping Time: Once dispatched, the estimated shipping time to Singapore is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

3. Shipping Cost We offer Free Shipping on all orders to Singapore. No handling or delivery fees apply.

4. Import Taxes and Duties (GST)

  • Currency: All prices listed on our website are in US Dollars (USD).
  • No Hidden Fees (DDP): We ship to Singapore using a DDP (Delivered Duty Paid) method. This means all applicable Singapore Goods and Services Tax (GST) and import duties are included in the product price or covered by us. You will not be charged any additional fees by the courier upon delivery.

5. Shipping Locations We currently ship exclusively to Singapore. If your destination is not listed at checkout, please contact us for further assistance.

6. Tracking Your Order Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email. Please allow up to 48 hours for the tracking information to update in the carrier's system as the package travels from the UK to Singapore.

7. Delays Delivery times are estimates and may vary due to external factors such as weather disruptions, customs clearance procedures in Singapore, or carrier delays. We appreciate your understanding in the event of any unforeseen delays.

8. Contact Information If you have any questions regarding our shipping policy, please contact us:

  • Operator: Adam Jonathan Clarke
  • Email: support@artenzo.shop
  • Address: 213 Milton Road, Southsea, Hampshire, PO4 8PH, United Kingdom
  • Phone: +44 7521352718