Contact information
At Artenzo, we love the great outdoors just as much as you do. Whether you need help choosing the perfect size picnic mat for your family gathering at East Coast Park, want to check if our mats are waterproof, or need to track your order to Singapore, our team in the UK is here to help.
Get In Touch
We strive to respond to all inquiries within 24 hours. Note for our Singapore customers: We are located in the United Kingdom. We are 8 hours behind Singapore time. Email is often the fastest and most reliable way to reach us.
1. Email Us For order status, returns, or product inquiries: 📧 support@artenzo.shop
2. Call Us If you wish to speak to a representative: 📞 +44 7521352718 (Please note: This is a UK number. International calling charges may apply depending on your network provider.)
3. Mailing Address Returns should be sent to our UK warehouse (please email us for approval first): 📍 213 Milton Road Southsea, Hampshire PO4 8PH United Kingdom
Customer Service Hours
Our operations are based in Southsea, UK (GMT - Greenwich Mean Time).
- Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (GMT)
- Time Zone Guide:
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- We are 8 hours behind Singapore.
- Best time to reach us: 5:00 PM to 1:00 AM Singapore Time (which corresponds to 9:00 AM to 5:00 PM in our office).
- Tip: We are available during your evening hours!
Frequently Asked Questions
Before you send a message, you might find your answer here:
- Currency: All prices on our store are listed in USD (United States Dollar). Your bank will automatically convert this from SGD at checkout.
- Shipping to Singapore: Yes! We ship directly from our facility in the UK to Singapore. Typical delivery takes 7-13 business days. All import taxes (GST) are covered by us (DDP).
- Waterproof: Are the mats waterproof? Yes, most of our picnic mats feature a waterproof backing to keep you dry on damp grass or sand.
- Cleaning: How do I clean the mat? We recommend wiping clean with a damp cloth or hand washing. Please check the care label on your specific product.